Policies & FAQ

Terms of Service

Kitchen Hut (16½ Windward Road, Kingston, Bellevue Compound) uses kitchenhutjm.com to show the day's real menu and real prices, and to send your order to our kitchen team on WhatsApp. Placing an order through the site is a request to order, not a confirmed sale — the kitchen confirms your order, timing and final total in the same WhatsApp chat before anything is prepared or charged.

• Menu items, prices and availability can change day to day and are set by the kitchen, not guaranteed by the website in advance.
• All prices are shown in Jamaican Dollars (J$) and are inclusive of GCT where applicable.
• By placing an order you agree to these terms and to our Refund & Cancellation and Delivery policies below.

Privacy Policy

We collect only what's needed to take and fulfil your order: your name, phone number (via WhatsApp), and what you ordered. This information is used solely to prepare, confirm and deliver your order — we don't sell or share it with third parties.

The site uses PostHog analytics to understand how the menu is used (e.g. which days and items are viewed) so we can improve it. This is aggregate usage data, not linked to your identity beyond what you may already share via WhatsApp.

Questions about your data — email connect@kitchenhutjm.com.

Refund & Cancellation Policy

• Cancellation window: you can cancel or change your order free of charge within 15 minutes of sending it on WhatsApp, before the kitchen has started preparing it. After that window, or once preparation has started, the order can no longer be cancelled.
• Perishable food: because meals are freshly prepared and perishable, refunds are not offered once an order has been collected or delivered, except where the item received doesn't match what was ordered or arrives in an unacceptable condition — tell us straight away on WhatsApp and we'll make it right.
• Card payments are processed securely via Fygaro; any approved refund is returned to the original payment method.

Delivery Policy

• Pickup — free, from 16½ Windward Road, Kingston.
• Delivery, compound & nearby — free.
• Delivery, outside the immediate vicinity — a flat J$500 delivery fee applies.
• Delivery is on request and coordinated directly in your WhatsApp order chat — the kitchen will confirm your delivery time there.

Allergen Disclaimer

Kitchen Hut meals are prepared in a shared kitchen that also handles nuts, dairy, seafood and wheat. While we take care with preparation, we cannot guarantee any dish is completely free of trace allergens. If you have a food allergy or intolerance, please tell us on WhatsApp before ordering so we can advise you.

Frequently Asked Questions